Política de reembolso

Returns and Refunds Policy

Last updated: August 10, 2021

Thank you for shopping at EletinaCo.

If for any reason you are not completely satisfied with a purchase, we invite you to review our Refunds and Returns Policy. This return and refund policy was created using the Return and Refund Policy Generator .

The following conditions apply to all products that you have bought from us.

Interpretation and Definitions

interpretation

The words whose first letter is capitalized have meanings defined under the following conditions. The following definitions have the same meaning regardless of whether they appear in the singular or plural.

Definitions

For the purposes of this return and refund policy:

  • Company (referred to in this agreement as either "the company", "we", "us" or "our") refers to EletinaCo UG (limited liability), Friedrich Ebert Platz, 9.

  • Goods refer to the items offered for sale in the service.

  • Orders mean a request on your part to buy goods from us.

  • Service refers to the website.

  • Your rights of withdrawal for orders

    You have the right to cancel your order within 14 days without giving a reason.

    The deadline for canceling an order is 14 days from the date on which you received the goods or on which a third party named by you, who is not the carrier, takes possession of the product.

    In order to exercise your right of withdrawal, you must inform us of your decision by means of a clear declaration. You can tell us your decision by:

    • By email: support@eletinaco.de

    We will refund you no later than 14 days after the day we receive the returned goods. We will use the same method of payment that you used to order and you will not incur any fees for such a refund.

    Return policy

    In order for the goods to be eligible for a return, please ensure that:

    • The goods were bought in the last 14 days
    • The goods are in their original packaging

    The following goods cannot be returned:

    • The delivery of goods according to your specifications or clearly personalized.
    • The delivery of goods which by their nature are unsuitable for return, spoil quickly or whose expiration date has passed.
    • The delivery of goods that are unsuitable for return for reasons of health or hygiene and have been unsealed after delivery.
    • The delivery of goods that are inseparably mixed with other items after delivery.

    We reserve the right, at our sole discretion, to refuse to return any item that does not meet the above return policy.

    Refunds can only be made for goods at regular prices. Unfortunately, goods sold cannot be refunded. This exclusion may not apply to you if applicable law does not allow it.

    Return of goods

    You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

    Friedrich-Ebert-Platz 9
    52351 Düren

    We cannot be held responsible for any damaged or lost goods on return. We therefore recommend an insured and trackable postal service. We cannot issue a refund without actual receipt of the goods or proof that the goods have been returned.

    gifts

    If the goods were marked as a gift at the time of purchase and then sent directly to you, you will receive a gift credit for the value of your return. A gift certificate will be sent to you once the returned product has been received.

    If the goods were not marked as a gift at the time of purchase or the gift giver had the order shipped to themselves for later delivery, we will send the refund to the gift giver.

    Contact us

    If you have any questions about our return and refund policy, please contact us:

    • By email: support@eletinaco.de


    REVOCATION FORM
    If you want to revoke the contract, please fill out this form and send it back to:

    EletinaCo UG (limited liability)
    Friedrich Ebert Platz 9
    52351 Düren

    Phone: +491627517848
    Fax: EletinaCo UG (limited liability)
    E-Mail: support@eletinaco.de



    I / we hereby revoke the contract I / we concluded for the purchase of the following goods:

    .................................................. .................................................. ...................................

    .................................................. .................................................. ...................................


    Order number:................................................ ......................................

    Ordered on:............................................... .............................................

    Received at:............................................... ............................................

    Name of the consumer (s):

    .................................................. .........................................

    Address of the consumer (s):

    .................................................. ..........................................

    .................................................. ..........................................

    .................................................. ..........................................



    Signature of the consumer (s) (only if this is notified on paper):




    .................................................. ..................



    Place and date:.............................................. ..........




    Right of withdrawal

    Sie können Ihre Vertragserklärung innerhalb von 14 Tagen ohne Angabe von Gründen mittels einer eindeutigen Erklärung widerrufen. Die Frist beginnt nach Erhalt dieser Belehrung auf einem dauerhaften Datenträger. Zur Wahrung der Widerrufsfrist genügt die rechtzeitige Absendung des Widerrufs, wenn die Erklärung auf einem dauerhaften Datenträger (z. B. Brief, Telefax, E-Mail) erfolgt. Der Widerruf an den Anbieter bzw. an den Verkäufer zu richten.



    Widerrufsfolgen

    Im Falle eines wirksamen Widerrufs sind die beiderseits empfangenen Leistungen zurückzugewähren.

    Sie sind zur Zahlung von Wertersatz für die bis zum Widerruf erbrachte Dienstleistung verpflichtet, wenn Sie vor Abgabe Ihrer Vertragserklärung auf diese Rechtsfolge hingewiesen wurden und ausdrücklich zugestimmt haben, dass wir vor dem Ende der Widerrufsfrist mit der Ausführung der Gegenleistung beginnen. Besteht eine Verpflichtung zur Zahlung von Wertersatz, kann dies dazu führen, dass Sie die vertraglichen Zahlungsverpflichtungen für den Zeitraum bis zum Widerruf dennoch erfüllen müssen. Ihr Widerrufsrecht erlischt vorzeitig, wenn der Vertrag von beiden Seiten auf Ihren ausdrücklichen Wunsch vollständig erfüllt ist, bevor Sie Ihr Widerrufsrecht ausgeübt haben. Verpflichtungen zur Erstattung von Zahlungen müssen innerhalb von 30 Tagen erfüllt werden. Die Frist beginnt für Sie mit der Absendung Ihrer Widerrufserklärung, für uns mit deren Empfang.